About State of Illinois DMV

The Illinois Department of Motor Vehicles (DMV), part of the Secretary of State's office, operates a vast network of facilities across the state to manage critical public services such as issuing driver’s licenses and registering vehicles. For over 9 million drivers and 11 million vehicles statewide, these offices are essential to keeping Illinois moving. Among this extensive network, Slate provides cleaning services to 15 key locations, helping ensure a professional and welcoming environment for both employees and customers.

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The Problem

Reliable Cleaning for Diverse Government Facilities

The Illinois DMV faced the challenge of maintaining cleanliness across 15 of its facilities, ranging from high-traffic urban locations like Chicago to smaller rural offices with limited hours. For example, some locations only required cleaning for an hour a day, three days a week. This made it difficult to find staff willing to take on such short shifts while still meeting the high standards expected of state facilities.

Adding to the complexity, these 15 facilities required adherence to strict government security protocols and consistent service across diverse locations. The need for a customized approach that balanced efficiency and quality became clear as these unique requirements emerged.

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The Solution

A Customized Government Cleaning Program

To address these challenges, the DMV offices partnered with Slate for their cleaning operations. Slate delivered a tailored cleaning solution designed to meet the needs of these 15 facilities, ensuring consistent, high-quality service:

The team at Slate implemented a strategic approach that included:

• Competitive Pay to Attract Reliable Staff: To address the challenge of filling short shifts, Slate offered above-average wages, creating a dependable team of cleaning professionals who could handle the diverse scheduling needs of these DMV offices.

• Standardized Training for Consistent Quality: All cleaning staff were trained using Slate’s specialized protocols, ensuring a uniform standard of service across rural and urban offices alike.

• Efficient Supply Management: Slate implemented a robust supply management system, ensuring that these DMV offices remained stocked with essential items like trash bags and hand soap. This proactive approach eliminated the need for DMV staff to monitor supplies, freeing them to focus on their primary responsibilities.

• Flexibility to Meet Varied Requirements: The cleaning program was designed to accommodate the specific schedules and needs of each location, from large urban facilities to smaller rural branches with minimal hours.

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The Result

Elevating Standards for Government Facility Maintenance

Through its partnership with Slate, 15 Illinois DMV offices have transformed their approach to facility cleanliness. These facilities—ranging from the heart of Chicago to smaller rural towns—now maintain consistent, high-quality standards of cleanliness, reflecting a professional and welcoming environment.

This transformation benefited both employees and customers. Staff at these locations experienced reduced operational burdens, with Slate managing scheduling, supply logistics, and training. This allowed employees to focus on serving Illinois residents, increasing overall efficiency. At the same time, customers visiting these DMV offices were greeted with clean, professional spaces that enhanced their overall experience. By creating a dual benefit for employees and the public, Slate ensured these DMV facilities could meet their critical mission with confidence.

Slate’s investment in its cleaning crew also paid off. By offering competitive wages and specialized training, the team became a reliable and stable workforce capable of meeting the unique demands of government facilities. This collaboration not only solved logistical challenges but also demonstrated Slate’s ability to set a new standard for public-sector cleaning solutions

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