About Tend Dental

Tend Dental was founded to transform the way people experience dental care, ensuring patients feel comfortable and at ease during their visits. Their beautiful, modern studios are designed to provide a calming and comfortable environment, combining state-of-the-art technology with top-notch clinicians to enhance the patient experience.

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What started as a single clinic in New York City quickly expanded into a network of over 15 studios, delivering a modern, welcoming environment designed for patient comfort. Their growth has been driven by a focus on providing a dependable, high-quality patient experience at every location. As they grew, maintaining standardized operations—including cleaning—became essential to ensuring every location upheld the same level of professionalism and care. To achieve this, Tend Dental partnered with Slate to introduce a scalable, reliable cleaning program tailored to their specific needs.

The Problem

Maintaining a Reliable, High-Quality Cleaning Approach

Tend Dental’s rapid expansion required preserving a uniform look and feel across all locations—essential to their promise of a seamless, premium dental experience. Their studios are designed to uphold a consistently high standard for dentistry, ensuring cleanliness supports the seamless, premium experience they promise. With every new clinic, they needed to ensure that patients walked into the same spotless, welcoming environment, no matter which location they visited.

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However, traditional cleaning models weren’t designed to keep up with this rapid growth. The complexity of managing cleaners across numerous sites—especially ensuring coverage when staff called out sick—created inefficiencies and potential lapses in service. Tend required a solution that provided consistent, reliable cleaning across all locations without adding unnecessary administrative burden to their team.

The Solution

A Reliable, Standardized Cleaning Program for Growing Practices

To address these challenges, Tend partnered with Slate, an expert in managing multi-location cleaning programs, to design and implement a structured, efficient cleaning program that ensured every clinic meets the same high standards of cleanliness.

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Key components of the solution includes:

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• Scalable Cleaning Processes – Slate worked with Tend Dental to create detailed cleaning protocols that are easily implemented across all locations, ensuring consistency regardless of clinic size or geography.

• Trained Primary & Backup Cleaners – A dedicated cleaning team is assigned to each location, supported by a built-in backup system. If a primary cleaner is unavailable, a trained backup steps in, ensuring that every site receives the same quality of service without disruption.

• Reliable, Fully Managed Coverage – With Slate’s approach, Tend achieves full cleaning coverage across all locations. This proactive planning eliminates the risk of unclean facilities due to last-minute staff absences.

• Efficient Implementation & Ongoing Management – Slate handles the setup, execution, and continuous management of the cleaning program, removing the operational burden from Tend Dental’s team so they can focus on the patient experience.

The Solution

A Reliable, Standardized Cleaning Program for Growing Practices

To address these challenges, Tend partnered with Slate, an expert in managing multi-location cleaning programs, to design and implement a structured, efficient cleaning program that ensured every clinic meets the same high standards of cleanliness.

‍

Key components of the solution includes:

‍

• Scalable Cleaning Processes – Slate worked with Tend Dental to create detailed cleaning protocols that are easily implemented across all locations, ensuring consistency regardless of clinic size or geography.

• Trained Primary & Backup Cleaners – A dedicated cleaning team is assigned to each location, supported by a built-in backup system. If a primary cleaner is unavailable, a trained backup steps in, ensuring that every site receives the same quality of service without disruption.

• Reliable, Fully Managed Coverage – With Slate’s approach, Tend achieves full cleaning coverage across all locations. This proactive planning eliminates the risk of unclean facilities due to last-minute staff absences.

• Efficient Implementation & Ongoing Management – Slate handles the setup, execution, and continuous management of the cleaning program, removing the operational burden from Tend Dental’s team so they can focus on the patient experience.